The specialized language of a profession is
a. jargon.
b. vernacular.
c. denotation.
d. regionalism.
a
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Indicate whether the statement is true or false
The terms integrated communication or integrated and marketing communications are used to describe:
a. business integration. b. marketing agency integration. c. advertising, public relations, and marketing integration. d. consumer agency integration.
Mary works as a customer service representative. She often has to deal with customers who are frustrated or angry. What could you suggest that would assist her in dealing with such customers?
a) Remain calm and try to empathize with the customer's situation b) Be enthusiastic and energetic. c) Plan for the customer's future needs and desires. d) Keep the customer notified about work-in-progress.
We should be realistic about the effective and appropriate use of skills and guidelines associated with disconfirming communication and boundary setting
Indicate whether this statement is true or false.