Clients must review and approve "proofs" of collateral materials throughout the production process

Indicate whether the statement is true or false


T

Communication & Mass Media

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Applying cognitive restructuring involves

A. expecting a perfect performance from yourself. B. believing that you must be in control at all times. C. using positive instead of negative self-talk. D. recognizing that you cannot change your perceptions.

Communication & Mass Media

Declamation is the performance of an already famous speech

Indicate whether the statement is true or false

Communication & Mass Media

When you assume a leadership position, you must accept the fact that some of your decisions will be unpopular, and some may even be wrong. Which of the following strategies can help you intervene and make a decision when one is needed?

a) Demonstrate the value of adhering to constructive group norms, challenging nonproductive norms, and assuming essential group roles. b) After listening to members' opinions, arguments, and suggestion, explain your decision-making criteria for making a particular decision. c) Seek member commitment to the group's common goal; help solve interpersonal and substantive problems. d) Organize and fully prepare for group meetings and intervene to improve group performance. e) Encourage and invite other group members to assume leadership responsibilities and make sure they know you are there if they need help.

Communication & Mass Media

Empathy increases patient satisfaction and reduces time and expense.

Answer the following statement true (T) or false (F)

Communication & Mass Media