Which of the following would be the best active listening response to the statement: "This has been the worst day of my life!"
a) "This is the worst day of your life, huh?"
b) "You think you have had a bad day; let me tell you about mine!"
c) "You seem really upset. What made your day so bad?"
d) "Awe, sorry . . . but I have a meeting to go to."
c) "You seem really upset. What made your day so bad?"
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______ exist within a dominant culture and are dependent on that culture.
Fill in the blank(s) with the appropriate word(s).
Sherry and Doug have been married for twenty years. Over time, they have decided to recognize that
dialectical tensions will always be present and that they should accept them and even embrace the challenges they produce. This example illustrates how this couple chooses to _______ their dialectical tension. A) segment B) reframe C) select D) moderate E) reaffirm
Emblems are communication behaviors that substitute for words and have specific verbal translations
Indicate whether the statement is true or false
All of the following are benefits of using presentation aids except
a. they help to increase audience understanding. b. well-prepared aids enhance your ethos as a speaker. c. they make audience interaction less important. d. they can help speakers cope with communication anxiety.