Which of the following service quality dimensions refers to employee competency with respect to knowledge and courtesy?
A) service reliability
B) service assurance
C) extended services
D) customer empathy
E) appearance
B
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________ become very familiar with customers' operations and problems and are in an excellent position to satisfy customers' needs by helping them develop a strategy for the product in question
A) Regional sales managers B) District sales managers C) Key account managers D) Field sales representatives
Which of the following channel strategies helps in increasing the efficiency of local distribution systems by eliminating unnecessary middlemen?
A. coverage B. cost C. character D. continuity E. control
Under the Securities Act of 1933, an investor may bring a private suit for damages
a. True b. False Indicate whether the statement is true or false
An effective acceptance must be:
a. unconditional b. equivocal c. improperly communicated d. all of the other specific choices are correct e. none of the other specific choices are correct