Juran argued that quality had two main characteristics: fitness for use and ______.
a. improved instrumentation
b. acceptable defects
c. control for quality
d. freedom from defects
d. freedom from defects
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Adam has to respond to a peer via a discussion board for his online class. He finds it very hard to respond to a friend, however, because she wrote her post with poor grammar and inconsistent line breaks. Adam is experiencing a ______ distraction.
a. situational b. source c. medium d. bias
According to FASB ASC 606, which of the following is not part of the five-step approach for revenue recognition?
A. Identify the contract(s) with a customer. B. Determine whether the buyer will take a discount. C. Determine the transaction price. D. Identify the performance obligations in the contract.
Which of the following is an example of a specific purpose?
a. I want my employees to understand and follow the new dress code policy. b. I want to persuade my team. c. I would like ABC Company to select us as the bank to serve their employees’ banking needs. d. a and c
Which of the following is an example of how information about the services offered is part of the service environment?
a. asking a waiter about the specials b. seeing an advertisement banner on your computer for discount on hotel rooms c. seeing displayed awards and reviews a restaurant has received d. talking with locals about where the best cafes are