______________________ unionism involves a single union representing only workers within a single occupation.
Fill in the blank(s) with the appropriate word(s).
Craft or occupational
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In a new task purchase situation, the current supplier is in an advantageous position
Indicate whether the statement is true or false
Which of the following are included as potential internal strengths in a SWOT analysis that are helpful to an organization?
A. Lack of strategic direction, obsolete technologies, lack of managerial talent, outdated product line. B. Expanded product line, increase in demand, new markets, new regulations. C. Core competencies, market leaders, cost advantages, excellent management. D. New entrants, substitute products, shrinking markets, costly regulatory, requirements.
When service desk analysts are working with customers, they should ____.
A. discourage and report inappropriate and wasteful use of computing resources such as use of harassing e-mails and printing large unnecessary reports B. use technical jargon to ensure there is no confusion in what they are saying and to enable customers to learn more about the technology they use C. defer to the security group for communication of security practices such as changing passwords, not sharing user IDs, etc. D. ensure that, if another service desk analyst has made a mistake, that the customers know who made the mistake and when
Which of the following is an example of a service that involves discrete transactions within a membership context?
a. Repair under warranty b. Insurance c. Radio station d. Car rental e. Pay phone