Customer service standards at Pestana are set in regard to which of the following?
a. regular customer feedback
b. highly personalized customer contact via satisfaction questionnaires
c. TripAdvisor and Holiday Check
d. all of above
d. all of above
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What items should be identified when evaluating an advertising program?
What will be an ideal response?
Kim leads a team of graduate students in food science who discover a new food ingredient that tastes like salt but contains no artificial ingredients. Kim gives credit for the discovery to her graduate students. She is displaying what servant leader behavior?
A. foresight B. emotional healing C. putting followers first D. empowering
The growth of the service sector in the United States has ______.
a. limited the number of career possibilities for professionals in supply chain management b. been about the same as the growth in manufacturing sector c. led to the decline in importance for supply chain management as this is relevant only to physical goods and services d. increased career opportunities for professionals in supply chain management
___________ occurs when leaders “are attuned to people’s feelings” and create the sense that they “are on the same wavelength emotionally”.
a. Emotion regulation b. Resonance c. Liking d. Unconditional Positive Regard