Which of the following is a fundamental characteristic of an ecosystem?
A) It opposes any moves to make fundamental changes in an industry.
B) It decreases the impact of the five forces on an industry.
C) It includes the related industries making complementary products and services, the competitors themselves, the suppliers, and the consumers.
D) It groups together multiple unrelated industries to reduce a domino effect or a ripple effect.
C
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Looking for opportunities to generate small talk about nonbusiness-related matters with customers describes which type of customer encounter?
A. Offer a channel partner B. Establish rapport C. Identify customer needs D. Satisfy customer needs
A superior example of a well-stated strategic objective is to
A. be among the top five companies in the industry in customer service. B. improve manufacturing performance by 5 percent within 12 months. C. increase revenues by more than the industry average. D. obtain 150 new customers during the current fiscal year. E. overtake key competitors on product performance or quality within three years.
Under the Civil Rights Act of 1964, an employer cannot discriminate against a member of a
protected class in: A) Termination of employment. B) Promotion. C) Conditions of employment. D) Hiring. E) All of the above.
Which letter is written by an applicant who does NOT know that a job opening exists?
A) Soliciting B) Prospecting C) Qualifications D) Scanning