The management department at a local university began posting all assignments and other class materials to a course management website instead of creating a packet for students to purchase each term. This is a(n) ______ innovation.
A. practice
B. product
C. process
D. adaptive
E. reactive
C. process
A process innovation is a change in the way a product or service is conceived, manufactured, or disseminated. Here, the university changed the way class materials were delivered.
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