Describe the four facial management techniques. Provide an example of how you have used each technique in your own life
What will be an ideal response?
Intensifying is the exaggeration of reactions to meet others' expectations. Deintensifying is the
understatement of reactions to meet others' expectations. Neutralizing is the avoidance of any
emotional expression in a situation. Masking is the replacement of one expression with another
considered more appropriate for the situation.
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This innovation made the printing press an agent for mass communication
A) paper in rolls B) lithographic film C) printing ink D) movable metal type
Movies, magazines, radio, and television are examples of __________ communication.
A. mass B. small group C. public D. marketing
A(n) ________ climate is one in which people experience hostility, mistrust, and a lack of
acceptance, and is created through communication that is evaluative, superior, and/or neutral. Fill in the blanks with correct word
Workplace democracy
A) "questioning and living with our ideals and values" B) recognizes the importance of emotion in communicative behavior C) constantly reevaluate options and solutions until an acceptable one is reached D) separate men and women to resolve imbalance between the sexes E) implies the equitable balance of power and resources F) promoting self-reflection, collective development, and individual opportunity G) communicative action that violates the values of voice, community, and fairness are identified H) work within the existing structure to gain equal opportunity for women I) emphasizes power may be present when conflict is covert as well as overt J) observable decision-making behavior that involves conflict