In writing adjustment messages to customers, your goal should be to ________
A) rectify a wrong, if one exists
B) regain the confidence of the customer
C) promote future business
D) accomplish all of these
D
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A new product is advertised on the "infomercials" as being "the best cleaner money can buy" and "if not completely satisfied, return the product for a full refund, including shipping
" The strategy of using a strong guarantee in this instance is sound because ________. A) it is an example of a misleading or false advertising and is illegal B) the product is so superior to competition that there will be no claims for refunds C) it is just "advertising fluff" and the manufacturer has no intentions of refunding money D) for a product that is not too well known, it is "good advertising" because the claims will be a small percentage of sales E) for a product that is not too well known it reduces the buyer's risk in purchasing
Which of the following is a superiority statement?
A. “When do you think the project will be done?” B. “I have more experience than you with this type of problem.” C. “That’s a really bad idea.” D. “I think we should meet again next week, what do you think?”
Article 3 of the Uniform Commercial Code establishes the ________
A) requirements for negotiable instruments, such as checks B) rules that regulate bank deposit procedures for checking accounts C) rules that regulate the creation and collection of and liability for wire transfers D) guidelines for ownership of securities by investors
The minimax criterion is to
A) minimize one's maximum losses. B) maximize one's maximum losses. C) maximize one's minimum gains. D) minimize one's minimum gains. E) Both A and C are correct