Research conducted by W. Timothy Coombs indicates that crisis responses from a company or organization that seem __________ are among the most serious mistakes in dealing with a crisis
a. unpredictable
b. credible
c. self-centered
d. sympathetic
C
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Answer the following statements true (T) or false (F)
1. A study of waitresses found that the waitresses received higher tips if they squatted and made eye contact with diners than if they stood and made eye contact. 2. Research consistently shows that men receive friendlier treatment in customer service transactions than women receive. 3. Research on the active listening skills of physicians during consultations with patients shows that the average physician allows his or her patient to speak most of the time. 4. An asymmetrical relationship is one in which group members act differently toward one another. 5. Wearing unfashionable, “different” clothes to work would automatically classify you as a “low-status” individual in the organization.
Who concluded that media-depicted violence scares far more people than it inspires to violence, leading them to believe the world is more dangerous than it really is?
A) Paul Lazarsfeld B) Wilbur Schramm C) Hadley Cantril D) George Gerbner
Organizational cultures include rites that blame people
a. True b. False Indicate whether the statement is true or false
Inconsistency between actions and beliefs is a good motivator for change, according to ________
A) ?Aristotle's persuasive theory. B) ?the Theory of Reasoned action. C) ?classical Roman rhetorical theory. D) ?cognitive dissonance theory. E) ?Athabaskan theory of behavior.