_______ describes how listeners are inclined to react to speakers and their ideas
a. Audience demographics
b. Audience requirements
c. Audience disposition
d. Audience needs
c
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Dante, in the heat of the debate, remained relaxed while Chris was in an uproar. He says, “I always love having a healthy discussion with you.” Which effective conflict management skill was Dante exhibiting?
a. presume goodwill and express goodwill b. lighten up and reframe c. listen d. practice cultural sensitivity
_____ is a method of winning an argument by inflicting psychological pain
Fill in the blank with the appropriate word.
Research suggests that, with regard to television, a patriarchal family power model is most often in effect. This means that:
a. Mothers are in charge, then children, then fathers lasts b. Children are in charge, then fathers, then mothers last c. Fathers are in charge, then mothers, then children last d. Mothers are in charge, then fathers, then children last e. Fathers are in charge, then children, then mothers last
A cooperative approach to conflict management focuses on the problem, and
A. not the person as the problem. B. the person as the problem. C. the perception of the problem by the person. D. not the relationship of the problem to the person.