Dante, in the heat of the debate, remained relaxed while Chris was in an uproar. He says, “I always love having a healthy discussion with you.” Which effective conflict management skill was Dante exhibiting?
a. presume goodwill and express goodwill
b. lighten up and reframe
c. listen
d. practice cultural sensitivity
b. lighten up and reframe
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Recent developments in mass media industries include:
a. many major newspapers adding reporters because of high per-reporter profitability. b. newspapers launching on-line editions as income from the print editions decline. c. a steady decline in Internet advertising revenues from 2000 to 2010. d. an increase in income from movies since 2005, reversing a 10-year downward trend.
Polly will be giving a memorized speech at an upcoming awards ceremony and wants to be prepared. She should practice
A. choosing three main points and developing a speech in mere minutes. B. dropping her manuscript and holding it in primarily in one hand. C. being interrupted or losing and then regaining her place. D. reading from and manipulating her notecards.
Speeches about events focus on noteworthy occurrences, both past and present.
a. true b. false
At what age do people, on average, begin receiving specialized attention based on physical attractiveness?
A. 7 years old B. 4 years old C. 1 year old D. 10 years old