Where NBC executive Bob Wright warns, "You can't fight technology", Advertising Age's Scott Donaton cautions, "A cell phone isn't a TV." What is the concern behind each comment? Is one more correct than the other? With whom would you side in a debate, and why?
What will be an ideal response?
Answers will vary.
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In explaining aggression, authors talk about traits. Why are traits so important? Why communication traits are critical to understand aggression and conflict?
What will be an ideal response?
It is always important for a work team to have a strong leader from the start
Indicate whether the statement is true or false
Which of the following is a guideline for effective emotional listening?
a) Focus the conversation on yourself. b) Try to solve the other person's problems. c) Empathize with the other person. d) Interrupt when you have questions.
Which of the following are examples of using nonverbal cues to meta communicate?
A) Lowing your voice to indicate a secret B) Winking to indicate sarcasm C) Raising your eyebrows to signal seriousness D) Rewording a statement that someone did not understand