A P.E.S.T analysis identifies important market trends that affect a particular market
Indicate whether the statement is true or false
TRUE
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Gizmo Company, a manufacturer of small appliances, had the following activities, allocated costs, and allocation bases:
What is the cost per hour for the account inquiry activity? (Round your answer to the nearest cent.)
A) $0.58
B) $39.50
C) $8.33
D) $2.11
Above all, service desk employees must understand that the service desk is first and foremost a customer service organization that contributes to a company's bottom line by delivering services that meet the needs of its users.
Answer the following statement true (T) or false (F)
What determines the type of organizational design an organization falls under?
a. type of departmentalization b. type of functionalities c. structure of the organization chart d. the chain of command
Which of the following is NOT a principle developed by Arthur W. Page for successful corporate public relations?
A) to create a system that draws questions and criticism from employees and outside publics up through the organization to management B) to make sure that management softens bad news, especially for employees, stockholders, and community members C) to prepare "contact employees" with knowledge needed to be reasonable and polite with the public D) to create a system that informs all employees about an organization's policies and practices