Which of the following motivational techniques involves expanding a worker's assignments to include additional but similar tasks?
A) Job enlargement
B) Job enhancement
C) Job redesign
D) Job sharing
E) Management by objectives (MBO)
A
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Which of the following describes an ERP system?
A. ERP systems enable people in different business areas to communicate. B. ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance. C. ERP systems provide a foundation for collaboration between departments. D. All of these.
According to the text, the development of a strong relationship between the salesperson and the prospect begins:
A. with the follow-up. B. when the customer is presented with product benefits. C. when all objections have been handled. D. when the first order is placed. E. when the salesperson analyzes the customer's needs.
Vending machines allow for around-the-clock sales
Indicate whether the statement is true or false
Location analysis techniques typically employed by service organizations include:
A) the factor rating method. B) the center-of-gravity method. C) purchasing power analysis of area. D) traffic counts. E) all of the above.