Actions that Barcelona staff would take in order to please a disappointed customer would qualify as _____.
a Serviceability
b Service recovery
c Service specials
d Service training
b: service recovery
Actions that Barcelona staff would take in order to please a disappointed customer would qualify as service recovery. When mistakes are made, when problems occur, and when customers become dissatisfied with the service they have received, service businesses must switch from the process of service delivery to the process of service recovery, or restoring customer satisfaction to strongly dissatisfied customers..
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Dogs have 39 chromosome pairs. Based on this information, determine which of the following statements are true. Select all that apply.A) The haploid number for dogs is 39.B) At the end of mitosis, a cell would have 78 chromosomes.C) At the end of prophase I, a cell would have 78 chromosomes.D) At the end of prophase II, a cell would have 39 chromosomes.E) Meiosis does not occur in dogs.
What will be an ideal response?
Describe form messages used for routine responses
Consumer products that consumers do not yet want or know they can buy-and probably would not buy without special promotion even if they saw them-are called
A. heterogeneous shopping products. B. unsought products. C. new brands of well-accepted staples. D. homogeneous shopping products. E. emergency products.
Looking at sales volume is usually the easiest and best method of determining the degree of success for an advertising campaign.
Answer the following statement true (T) or false (F)