The rankings of teams in a tournament constitute a ________ scale
A) nominal
B) ordinal
C) interval
D) ratio
B
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What type of communication should leaders of virtual teams encourage as much as possible?
a. face-to-face b. email c. text d. videoconferencing
Lexus dealers compete with ____________ for service sales
a. Toyota dealers b. Lexus manufacturers c. BMW dealers d. the best independent repair garages e. all of the above
Which of the following would be the best way to begin a persuasive claim or complaint letter?
A) Open with an objective statement of the problem. B) Open with a detailed chronology of what happened. C) Open with a statement that clearly shows your frustration with the situation. D) All of these choices would be effective ways to begin a persuasive claim letter.
Which of the following is not an area in which applicants for the Baldrige Award are predominantly evaluated?
a. Leadership b. Customer focus c. Innovation d. Analysis