Which of the following is not an area in which applicants for the Baldrige Award are predominantly evaluated?
a. Leadership
b. Customer focus
c. Innovation
d. Analysis
c. Innovation
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The major difference between zero-based and incremental budgeting is the _____
a. degree of employee participation b. resulting budget amount obtained c. absence or presence of opportunity costs in the budgetary process d. starting point in the budget process
Disparate impact exists where an employee is treated differently because he or she is a member of a suspect class
Indicate whether the statement is true or false
For accounts receivable, the longer an account is outstanding, the:
A. Better the customer. B. More likely the customer will return. C. More likely it will prove uncollectible. D. Higher probability of it being collected.
When compared to consumer markets, business markets
A. have more systematic purchasing procedures. B. cannot be segmented by end users. C. have more dispersed markets. D. contain many more buyers. E. can be segmented using psychological variables.