Dissatisfied individual and business customers seldom complain to the organization about the problems
a. True
b. False
Indicate whether the statement is true or false
True
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Which of the following statements best defines customer satisfaction?
A. It refers to a term that is used to describe how well an organization is doing in providing products and services that meet or exceed a customer's needs and expectations. B. It refers to the process of a customer switching between products or companies, often simply to get a better price, contract, rebate, or warranty. C. It refers to a five-step process for creating contingency or backup plans to better serve customers when problems arise or things do not go as expected. D. It refers to any formula used to calculate the cost of acquiring a new customer or replacing a current one.
In 2010, dozens of Bangladeshis were killed in two separate fires in factories that made clothing for western clients such as JCPenney and Gap
In November 2012, 112 garment workers were killed when a fire broke out at Tazreen Fashions, a clothing manufacturer in Dhaka, Bangladesh. What are the implications of these tragic incidences on the export by a country dependent on exports?
Which policy reflects the notion that if society enjoys gains that are due to increased efficiency stemming from trade liberalization, some sort of compensation should be provided to those who are temporarily hurt by import competition?
a. countervailing duties b. trade adjustment assistance c. domestic subsidies d. most-favored-nation standard
Variable cost per unit remains constant within the relevant range
Indicate whether the statement is true or false