Which of the following background elements relates to the emotions, attitudes, and prejudices that are likely to influence the receiver's interpretation of a message?
A. Receiver's knowledge
B. Receiver's personality
C. Receiver's experience
D. Receiver's interest and motivation
B
The personality of the receiver— particularly the emotions, attitudes, and prejudices that are
likely to influence the way the message is interpreted. The receiver's knowledge, interest, and
emotional state will affect how the message is received.
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Briefly describe the steps that make up the selling process
What will be an ideal response?
In a workflow analysis, after we identify the end result and the activities or steps, we have to identify the _____________ that carry out those activities.
A. outputs B. inputs C. management process D. labor hours E. strategies
While _____ assets are recorded on a balance sheet on the basis of cost, _____ assets are recorded on the basis of cost less accumulated depreciation
a. fixed; hidden b. fixed; current c. hidden; fixed d. current; fixed
Sheera Jewelry sends birthday greeting cards to each of its customers as a token of appreciation for shopping at its store. This exemplifies the customer relationship management (CRM) trend of _____
a. loyalty b. technology c. time savings d. personalization