Firms should focus on strategic alliances, where firms join together to form long-term relationships for the benefit of both companies.
Answer the following statement true (T) or false (F)
True
Firms focus on strategic alliances to form long-term relationships for the benefit of both companies.
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Regarding responding quickly to customers with e-service,
A) waiting more than a few seconds for a screen to refresh is unacceptable to most customers. B) long pauses of several minutes in chat sessions are generally okay because they indicate that you are thinking about the customer's request. C) customers are very understanding when e-service is slow, especially when dealing with a small company that may have fewer resources. D) the expectation for quick turn-around on customer questions is about the same as it has been for several years.
Answer the following statements true (T) or false (F)
1. Goal-setting theory suggests that behavior tends to be repeated if it has positive consequences and tends not to be repeated if it has negative consequences. 2. A manager should administer punishment in public in front of employees because the embarrassment enhances the punishment and its effectiveness. 3. New research shows that the cubicle is not a motivational environment, stifling creativity and morale for many workers. 4. Intrinsic motivation is not as long lasting as extrinsic motivation, and intrinsic motivation has a less positive impact on task performance.
In a production cost report, ________ includes the number of units completed and transferred out of a process and the number of units remaining in ending WIP. The weighted-average method is used
A) total units estimated for B) total units budgeted for C) total units accounted for D) total units to account for
________ is the awarding of a contract for an item or service to only one supplier
Fill in the blanks with correct word