What are upstream costs? What upstream costs would be incurred by a company that produces and sells computer software programs?
What will be an ideal response?
Answers will vary
Upstream costs are incurred before a company begins manufacturing a product. For a company producing computer software, upstream costs would include research and development for the product itself and market research.
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What are the three most common critical incidents during service encounters, which cause customers to switch to other services?
a. failures in the service itself, negative employee actions, and unsatisfactory employee response to service failures b. failures in the product, disappointment with the product, and lack of care c. lack of focus on the end goal, lack of employee attentiveness, and disinterest in the product d. failures in the response to service failure, lack of understanding the organizational goals, and failures in the product
Janell has the sense of urgency and is legitimate but she does not have the power to influence. She is passionate and her passion usually attracts dominant stakeholders. Janell is an example of a:
a. dependent stakeholder b. dangerous stakeholder c. definitive stakeholder d. dominant stakeholder
Unless one of the parties contractually assumes the risk, the __________ discharges a contract if supervening circumstances make fulfillment of the purpose which both parties had in mind impossible
a. bankruptcy law b. frustration of purpose doctrine c. perfect tender rule d. impossibility of performance doctrine
The IRR rule states that a firm should accept any project with an internal rate of return greater than or equal to a pre-specified hurdle rate
Indicate whether the statement is true or false