What are the three most common critical incidents during service encounters, which cause customers to switch to other services?
a. failures in the service itself, negative employee actions, and unsatisfactory employee response to service failures
b. failures in the product, disappointment with the product, and lack of care
c. lack of focus on the end goal, lack of employee attentiveness, and disinterest in the product
d. failures in the response to service failure, lack of understanding the organizational goals, and failures in the product
a. failures in the service itself, negative employee actions, and unsatisfactory employee response to service failures
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Answer the following statements true (T) or false (F)
1) A process costing system is generally used by companies that produce homogeneous products. 2) Under a process costing system, product costs are accumulated with respect to jobs completed. 3) Under a process costing system, costs of completed products are transferred to the Finished Goods Inventory at the end of the accounting period. 4) The combined production costs from all departments for completed products are transferred to the Cost of Goods Sold account immediately after the completion of all production processes. The perpetual inventory system is used.
The following table shows part of the probability distribution for the number of boats sold daily at Boats Unlimited. It is known that the average number of boats sold daily is 1.57. x f(x) 0 0.20 1 0.30 2 0.32 3 ? 4 0.05 5 0.02 ? Compute the variance and the standard deviation for this probability distribution.
What will be an ideal response?
Rational appeals are generally appropriate when a product is expensive or important to health, security, or financial success
Indicate whether the statement is true or false
What is a challenge of non-traditional assignments?
a) Short duration b) Stress of frequent travel c) Limited training given d) All of the above