Which of the following is NOT a part of the average job flow time?
a. transportation time
b. actual processing time
c. waiting time
d. customer delivery time
d. customer delivery time
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To establish ________, show your reader that you are truthful, experienced, and knowledgeable
Fill in the blank(s) with correct word
After determining that responsiveness was a major concern of customers, American Express conducted additional research to establish the exact number of days customers defined as responsive for the various company processes (e.g., 2 days for reissuing lost cards and 15 days for deciding on an application). By conducting additional research, American Express was addressing which of the following steps in the process for developing customer-defined standards?
A. Identifying existing or desired service encounter sequences B. Deciding whether hard or soft standards are appropriate C. Translating customer expectations into behaviors and actions for each service D. Establishing measures and target levels for standards E. Developing feedback mechanisms for measurement of standards
The ____________________ data type stores integers but uses less space than the INT data type
Fill in the blank(s) with correct word
The setting for a presentation: a. has little effect on the success of a presentation
b. should be of little concern to the presenter. c. can always be controlled by the presenter. d. should have appropriate seating, lighting, and temperature.