ISO certification ______.
a. is a one-time activity; that is, if the firm does not get certified, it cannot reapply.
b. may take many assessments while the firm identifies its problems, improves, and reapplies for submission
c. is welcomed by a company’s employees but not its management
d. is welcomed by a company’s management but not its employees
b. may take many assessments while the firm identifies its problems, improves, and reapplies for submission
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Suppose you own a mutual fund which has 11,326,555 shares outstanding. If its total assets are $70,111,050 and its liabilities are $12,444,100, find the net asset value of the fund.
A. $5.09 B. $5.13 C. $5.36 D. $5.98
What is one of the three major objectives of customer relationship management?
A. customer engagement B. customer service C. customer acquisition D. customer loyalty E. customer satisfaction
Redbox, ProActiv, and Clinique all sell their products through automatic vending, which is
A. a type of nonstore retailing. B. a specialty line retailer. C. not considered a form of retailing. D. a type of direct selling. E. a form of franchising.
________ is performed to identify the strengths and weaknesses in an opponent's use of social media in a social media information system (SMIS)
A) Factor analysis B) Risk analysis C) Win-loss analytics D) Competitive analysis