At stage 2 of the GAS, the person is
A. resisting the effects of the stressor.
B. feeling a sense of alarm.
C. asking for help.
D. exhausted by the stressor.
E. experiencing a sense of helplessness.
Answer: A
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Elmo Research & Development has been going through a rough patch lately. Turnover has been high and employee morale is at an all-time low. Though employees and competitors hold management responsible for the decline, the CEO does not let the managers go or change the management style. Which of the following could explain this attitude?
A. The CEO holds the omnipotent view of management, which believes that external factors have a significant effect on performance outcomes. B. As the organization has an autocratic management style, the employees are responsible for organizational policies. C. The organization has a participative management style and decisions are guided by consensus. D. The CEO holds the view that managers have only a limited role in organization success or failure.
Rules and regulations, rather than culture or rewards, would be used for strategic control at which type of company?
A. high tech research facility B. manufacturer of mass produced products C. stock brokerage firm D. software developer
The fire starting role of salespeople is most closely associated with
A. laying out a customized plan for individual customers. B. educating themselves about their customers' businesses. C. outlining an account strategy and a solutions strategy for customers. D. engaging customers and driving them to commit to a solution. E. bringing incremental value to the customers by identifying problems.
A mortgagor's payment of the debt does not divest the lien of the mortgagee until a release of mortgage is filed in the real property records of the county.?
Indicate whether the statement is true or false