________ involves a listener’s ability to focus on the message and direct his or her attention toward it without distraction
a) Recall listening
b) Receiving
c) Attending
d) Assigning meaning
ANS: c
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When two individuals share a trait, we may also assume they have other things in common. This is an example of the
a. proximity principle. b. closure principle. c. similarity principle. d. simplicity principle. e. complexity principle.
Carmen is feeling anxious about her upcoming presentation. Her instructor has suggested
that she practice some general relaxation techniques in addition to visualizing herself calmly preparing and delivering her presentation. What technique is Carmen using to manage her speaker anxiety? A) skills training B) cognitive restructuring C) systematic desensitization D) meditation
Selective listening often leads the audience to assume that the speaker's position is the same as their
own opinion, even when it is not. Indicate whether the statement is true or false
Which of the following is a way to achieve cultural sensitivity?
a. Attempt to overlook differences in meaning. b. Ignore your own fears of acting inappropriately toward members of different cultures. c. Be rule conscious. d. Downplay the differences between yourself and those from other cultures.