Which of the following is a way to achieve cultural sensitivity?
a. Attempt to overlook differences in meaning.
b. Ignore your own fears of acting inappropriately toward members of different cultures.
c. Be rule conscious.
d. Downplay the differences between yourself and those from other cultures.
c
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What accounts for the shift away from viewing interpersonal communication as face to face?
a. international travel b. outsourcing c. technology d. social isolation
While playing, Marcie exclaimed, "Ouch!" as she slipped in the mud and fell down. Marvin immediately asked, "Are you alright?" When she said, "No!" Marvin carefully said, "All right," "This is a new situation. Why don’t we go find a hose and try to clean you off?" In this scenario, Marvin’s message is an example of _____.
a. a spontaneous expression b. synchronicity c. a constructed message d. physical noise
When citing an Internet document in a speech, it is usually sufficient to introduce it by saying, "As I found on the Internet."
Answer the following statement true (T) or false (F)
What the socio-emotional leader accomplishes with __________, the tension-reliever accomplishes with __________
A. trust- building, team-building B. empathy, humor C. trust-building, self-disclosure D. comforting, trust-building E. climate-making, group self-analysis