Answer the following statements true (T) or false (F)
1. Managers should develop control standards when they are developing strategic plans.
2. Control systems should leave no room for individual judgment.
3. Employees frustrated by too much control in the workplace may turn to sabotage of the control process.
4. Control systems are significantly improved by focusing them on reporting.
1. TRUE
Control systems support strategic plans and are concentrated on significant activities that will make a real difference to the organization. Thus, when managers are developing strategic plans for achieving strategic goals, that is the point at which they should pay attention to developing control standards that will measure how well the plans are being achieved.
2. FALSE
Control systems must leave room for individual judgment, so that they can be modified when necessary to meet new requirements. In other words, control systems should be flexible.
3. TRUE
Allowing employees too little discretion for analysis and interpretation may lead to employee frustration, particularly among professionals, such as college professors and medical doctors. Their frustration may lead them to ignore or try to sabotage the control process.
4. FALSE
A specific kind of misdirection of control effort is management emphasis on getting reports done, to the exclusion of other performance activity. Reports are not the be-all and end-all. Undue emphasis on reports can lead to too much focus on quantification of results and even to falsification of data.
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