In David Sudnow’s (1967) study of hospitals, there were a high number of deaths in the morning. What was the reason for this?
a. Night staff had a culture of closely caring for terminally ill patients and keeping them alive, but once night staff went home the patients would die
b. Night staff developed a culture of avoiding work that comes with completing paperwork and ‘cleaning up’ after death, so patient deaths would remain unreported until the morning
c. Day staff developed a culture of neglect and so patients were more likely to die on their shifts than on night shifts
d. Breakfast at the hospital was so bad that people preferred to die than eat it
b. Night staff developed a culture of avoiding work that comes with completing paperwork and ‘cleaning up’ after death, so patient deaths would remain unreported until the morning
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A) reduced financial risk B) increased control on customer experience C) increased brand value D) increased standardization of services
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Indicate whether the statement is true or false
Specifically identifiable intangible assets acquired from others may have either a ____________________ useful life or an ____________________ useful life
Fill in the blank(s) with correct word
Jennifer, a young business associate with your firm, is anticipating her first international sales tour to make presentations to businesses in five countries. You recall your own first trip abroad and some awkward problems you encountered in business protocol. Which of the following would NOT be good business etiquette advice for Jennifer?
a. Avoid gift-giving, since each culture has its own expectations and taboos. b. Learn how to give and receive business cards appropriately. c. Learn how to deliver the expected greeting such as the handshake, bow, etc. d. Expect to allow extra time prior to the presentation for mingling with the audience.