Which of the following types of telephone calls can a medical assistant handle?
A. reports from patients concerning unsatisfactory progress
B. a patient requesting x-ray results
C. a call to change an appointment
D. a call from another doctor
C. a call to change an appointment
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Continuous offering of health insurance coverage for 18 months after leaving employment is mandated by the:
a. Consolidated Omnibus Budget Reconciliation Act. b. Patient Protection and Affordable Care Act. c. Employee Retirement Income Security Act. d. state insurance laws.
Patients must be enrolled in either Blue Cross or Blue Shield, not both.
Answer the following statement true (T) or false (F)
What is the most appropriate way to react when a patient responds rudely to your attempts to provide care?
a. Allow yourself to feel angry. b. Ask yourself what might have caused this reaction. c. Let the patient know he or she has hurt your feelings. d. Ignore the rude behavior.
Bile leaves the liver through the ________ duct and merges with the cystic duct from the gallbladder to form the common bile duct.
Fill in the blank(s) with the appropriate word(s).