Answer the following statement(s) true (T) or false (F)

1. Stress that is constant, chronic, and severe can lead to burnout over a period of time.
2. Laughter releases stress-increasing endorphins.
3. Stress can lead to overeating or compulsive dieting.
4. HRM should not be part of the management team that determines the goals of the emergency response plan.
5. Properly implemented preventative programs—including drug and alcohol testing—protect the business from liability.


1. True
2. False
3. True
4. False
5. True

Business

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__________ is generally defined as the act of expressing organizationally desired emotions during service transactions.

a. Emotional challenge b. Emotional dissonance c. Emotional intelligence d. Emotional labor

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What will be an ideal response?

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A time study analyst is determining the standard time for a work element. The select time is 6.0 minutes, and the standard deviation of the select time is 2.2 minutes, based on a pilot sample of 20 observations

What is the appropriate sample size if the estimate for the select time is to be within 10 percent of the true average time 95 percent of the time (z = 1.96)? A) fewer than 30 observations B) greater than or equal to 30 observations but fewer than 40 observations C) greater than or equal to 40 observations but fewer than or equal to 50 observations D) greater than or equal to 50 observations

Business