Because they are viewed as ________ by customers, natural disasters such as tornadoes or hurricanes may lower service expectations for services such as insurance, telephone, and the Internet.

A. Temporary personal need hindrances
B. Personal situational factors
C. Uncontrollable situational factors
D. Predictable nuisances
E. Spontaneous negatives


Answer: C

Business

You might also like to view...

Market share liability theory attempts to balance the interests of the plaintiffs in recovering for injuries caused by defective products against the manufacturers' interests in not being held liable for injuries caused by a product they did not

produce. Indicate whether the statement is true or false

Business

With the ________ method, advertising costs have a consistent relationship to a firm's sales volume and/or profit level.

A. percentage of sales or profits B. objective C. units of sales D. executive decision

Business

Annual contributions to a Keogh plan cannot exceed the greater of $55,000 or 100% of compensation.

Answer the following statement true (T) or false (F)

Business

The use of surrogate keys usually complicates application programming since most DBMS products require the application program to generate surrogate key values

Indicate whether the statement is true or false

Business