Attracting new customers is often more difficult and expensive than retaining existing ones

Indicate whether the statement is true or false


TRUE

Business

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Which of the following statements brings out the difference between values and attitudes?

A. Values are more stable than attitudes. B. Unlike values, attitudes about some things change. C. Society influences attitudes, not values. D. Values and attitudes develop very differently.

Business

A style typically begins as a risky or unique statement by a relatively small group of people

Indicate whether the statement is true or false

Business

Net income

A) is accumulated in Retained Earnings. B) is reported on the income statement. C) occurs when revenues exceed expenses. D) All of these choices.

Business

During the sales presentation, the salesperson said, "I guarantee my company's air filters will outperform the competition's filters or I'll buy them all back." This is an example of a(n):

A. visual aid. B. FAB sequence. C. dramatization. D. demonstration. E. proof statement.

Business