The WIIFM principle refers to the fact that most people are motivated by self-interest
Indicate whether the statement is true or false.
Answer: TRUE
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The management at a pesticide manufacturing company has observed a decline in quality measures. The managers ask Lori, the firm's HR manager, to investigate whether training might solve the problem. Lori conducts needs assessment and recommends a training plan. Which observation will Lori most likely find in her person analysis?
A. Employees of the firm's production department lack clarity in decisions regarding quality standards for manufacturing. B. Machinery and other production equipment in the firm's plant pose a hazard to the employees operating them. C. Training programs offered by the firm lack specific goals and methods for measuring their success. D. The goals of the firm are more focused on the specific needs of a narrow market segment. E. The firm's budget for training has declined from the year before.
With advertising tracking research, after being shown a segment or stills of an ad, respondents are asked to identify the brand being advertised, which measures:
A) memorability B) aided brand awareness C) unaided brand awareness D) brand and ad recognition
. Rudy routinely needs to order parts from another part of his company to create a finished product. Rudy is an example of a(n)
a. external customer. b. vendor. c. internal customer. d. inclusive buyer.
Which is true?
A. The process of incident tracking involves reviewing all incidents to help ensure that they have been permanently resolved in a timely fashion and that steps have been taken to prevent similar incidents in the future. B. A mission statement is a formal document that describes the intentions and expectations of management. Missions may be developed with regard to incident escalation, ownership, or notification. C. Some service desks may check customer entitlement, which is the determination of whether the customer is authorized to receive support, and, if so, the level of support the customer should receive D. The incident management process typically does not including answering questions such as "How do I...?" or "When will my new pc arrive?," as this wastes valuable time that could be spent restoring service.