Which is true?
A. The process of incident tracking involves reviewing all incidents to help ensure that they have been permanently resolved in a timely fashion and that steps have been taken to prevent similar incidents in the future.
B. A mission statement is a formal document that describes the intentions and expectations of management. Missions may be developed with regard to incident escalation, ownership, or notification.
C. Some service desks may check customer entitlement, which is the determination of whether the customer is authorized to receive support, and, if so, the level of support the customer should receive
D. The incident management process typically does not including answering questions such as "How do I...?" or "When will my new pc arrive?," as this wastes valuable time that could be spent restoring service.
Answer: C
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According to the AMA definition of marketing, which of the following is true of marketing?
A) "Making the sale" should be considered the end of marketing. B) Marketing is carried out for the benefit of the customer. C) Marketing is carried out for the benefit of the stakeholders. D) Marketing should not be considered an organizational function. E) all of the above
Jenn needed to have another set of keys made for her apartment so she went to Home Depot to have it done since she remembered her dad going there. This is an example of
A. routine problem solving. B. limited problem solving. C. situational problem solving. D. integrated problem solving. E. extended problem solving.
What explanation did Krispy Kreme offer for not meeting its earnings targets in 2004?
a. The Atkins Diet craze b. A change in accounting that was required by the SEC c. A change in leadership d. A change in the franchise structure of the company
Which of the following are declared correctly?
a) for (var i=0;i<100;++i ) [ statement; ] b) for (var i=0;i<100;++I ) [ statement; } c) for (var i=0;i<100;++i ) { statement; } d) for (var i=0;i<100;++i; ) { statement; }