Successful companies devote time and resources to value chain management, using CRM, TQM, and other techniques to improve goods and services. Describe the primary motivation for this investment and distinguish which general product attributes or qualities these techniques strive to achieve.
What will be an ideal response?
Describe companies' primary motivations for devoting significant time and resources to value chain management techniques such CRM and TQM to improve goods and serviced.
All organizations produce outputs-goods or services-that are consumed by customers, who, in buying these products, provide the monetary resources most organizations need to survive. Because customers are vital to organizational survival, managers must correctly identify their customers and pursue strategies that result in products that best meet customers' needs. Customers prefer a lower price to a higher price, high-quality products to low-quality products, quick service to slow service, products with many features to products with few features, and products that are customized to their unique needs.
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Which of the following terms is not a model of corporate social responsibility?
a. Business case model b. Social values model c. Syncretic stewardship model d. Profit maximization model
According to the behavioral approach to studying leadership, the ________ behavior includes a focus on work speed, quality and accuracy, quantity of output, and following the rules.
A. competent B. supportive C. group maintenance D. task performance E. laissez-faire
Which of the following is not correct about the statement of cash flows?
A. A purchase of equipment is classified as a cash outflow from investing activities. B. Paying dividends to investors creates a cash outflow from financing activities. C. Cash dividends received on stock investments are classified as cash flows from operating activities. D. A company with a net loss on the income statement will always have a net cash outflow from operating activities.
In a regression and correlation analysis if r2 = 1, then
a. SSE must also be equal to one b. SSE must be equal to zero c. SSE can be any positive value d. SSE must be negative