Employees' knowledge, courtesy, and ability to convey trust and confidence make up which dimension of the RATER scale?
A. Reliability
B. Assurance
C. Tangibles
D. Empathy
E. Responsiveness
B. Assurance
The meaning of the RATER dimension of assurance is the employees' knowledge, courtesy, and ability to convey trust and confidence.
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In addition to defining the problem and developing an approach, ________ is also appropriate when facing a situation of uncertainty
A) qualitative research B) quantitative research C) statistical research D) hypothetical research E) lead research
The technical language or specialized terms that become part of the everyday vocabulary of an organization or discipline are known as ______.
A. clichés B. jargon C. wordy phrases D. hackneyed expressions
Data mining
a. is packaged software. b. is a method of examining processes. c. uses statistical techniques to solve problems. d. is a way to downsize.
The Trade Union Act 2016 will change the rules relating to a ballot for industrial action. If the individuals work in essential public services, as with Junior Doctors, at least 40% of those who are eligible to vote must be in favour of the industrial action for it to go ahead. This will stop situations where industrial action is legally allowed, even though a small percentage of those involved actually vote in favour of it taking place. Does this seem fair? Should those working in essential public services be treated differently to employees working in other types of organisations? Should they, in effect, have different rights?
What will be an ideal response?