Which of the following communication behaviors contributes to a disconfirming climate?
a. offering a pleasant greeting
b. listening carefully
c. silence
d. Smiling and nodding your head in agreement
e. Expressing empathy
c
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Facial expressions are the primary nonverbal channel for communicating emotion
Indicate whether the statement is true or false
A lone deviate usually finds it difficult or impossible to shift group opinion to his or her position on an issue.
Answer the following statement true (T) or false (F)
If a journalist wishes to archive all of her work at one place on the World Wide Web so that it can be instantly accessible to anyone, anywhere in the world, then which feature of the Web would be most useful to her?
a) Capacity b) Immediacy c) Flexibility d) Mobility
According to the Impact / Money box, “Top 10 U.S. Public Relations Agencies,” what types of companies own nine of the top 10 agencies?
a. Telecommunications companies b. Advertising agencies c. Newspapers and television/radio stations d. Financial investment companies