The various roles of the case manager during the first contact with the applicant include which of the following?
I. Recording information.
II. Explaining services.
III. Monitoring progress.
IV. Developing plans.
A. II and III
B. II, III and IV
C. I and II
D. I, III and IV
C
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American consumers pay relatively large shares of their personal income for:
A) ?social services B) ?medical services C) ?educational services D) ?all of the above
What concerns did Emelia have related to the volunteers?
Emelia coordinated a Meals on Wheels Program for the elderly, and supervised 10 volunteers who delivered the meals. One day, when Emelia filled in for a volunteer and delivered a meal to the Snyders, she found Mr. Snyder very agitated and worried because Mrs. Snyder was missing. Apparently she had wandered off before. Because it was cold outside and they lived two blocks from a busy street, Emelia was alarmed and struggled with how to respond to this unexpected situation. As she tried to prioritize her responsibilities, she began to wonder if her volunteers were communicating with her and if they were well-trained for their responsibilities.
Using questioning to expand and clarify is particularly important with families and groups because
a. family and group members never listen to each other. b. it encourages interaction among members as they expand on their thoughts/feelings. c. family members do not communicate with each other unless in the presence of an unbiased observer. d. it encourages family or group members to individualize and develop in a healthy manner separate from their family or group.
William Bell's commitment to his mother resonated through the phrase "be a mirror for people," which means:
A. Show them how hard you work B. Help them view their own actions without judgment so they can seek to change themselves C. Foster clarity on how difficult and yet important personal change can be D. Get people's attention on what social change actually looks like