Among the important components of the communication process is
A) enquiry.
B) instrumentality.
C) decoding.
D) expectancy.
E) modulation.
C) decoding.
The sender has a meaning he or she wishes to communicate and encodes the meaning into symbols. Then the sender transmits, or sends, the message through some channel, such as a verbal or written medium. The receiver decodes the message (such as by reading it) and attempts to interpret the sender's meaning. The receiver may provide feedback to the sender by encoding a message in response to the sender's message.
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During the grievance process, the union appeals a grievance to top line management and senior industrial relations staff. What step comes next?
A. The decision resulting from the appeal is put into writing. B. The written grievance is submitted to the production superintendent, another line manager, or industrial relations representative. C. The union steward and employee decide whether the contract was violated. D. The employee (and the union steward) discuss the problem with a supervisor. E. The union decides whether to appeal the unresolved grievance to arbitration.
John's fascination for his grandmother's sherbet recipes inspired him to come up with a recipe for SherBetter, a gourmet sherbet for the American market. Which of the following stages of the new product development process does this exemplify?
A) idea screening B) idea generation C) concept testing D) product development E) product manufacturing
One study that examined LMX as a moderator of the relationships between diversity characteristics and turnover found when the quality of the LMX was ______, the positive relationship between diversity and turnover was ______.
a. high; stronger *b. high; weaker c. low; weaker d. low; stronger
The following are good examples of outsourcing some value chain activities that were formerly performed in-house except
A. IBM performs information technology services for Colgate-Palmolive. B. Paychex performs HR services for Robert Half Financial & Accounting. C. Foxconn manufactures the iPad and iPhone for Apple Inc. D. Nordstrom retails certain products for Coach Inc. E. Luxottica manufactures glasses for Dolce & Gabbana.