Which of the following is the best method of recovering customer goodwill?
A) sending service people to conduct door-to-door surveys
B) contacting the complaining customer as quickly as possible
C) identifying prospective customers from the customer database
D) customizing products according to individual customer need
E) defining and measuring the customer retention rate
B
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Vince, an HR manager, conducts a survey to learn which benefits employees value the most. However, he finds that the survey results are difficult to apply. What is the most likely reason?
A. Software is the only method employees will accept to help them choose their benefits. B. The costs of turnover at Vince's company are high. C. Employees have very different opinions about what they value. D. The employees only value medical insurance. E. Employees expect to receive benefits that are legally required and widely available.
_______ involves measuring a person's physical characteristics, such as finger or palm prints, facial features, or parts of a person's eye.
Fill in the blank(s) with the appropriate word(s).
Define power and explain the difference between position and personal power.
What will be an ideal response?
A doctor who stops to assist at a scene of an emergency typically will have protection from negligence under Good Samaritan laws
Indicate whether the statement is true or false