Variability in service quality can be reduced through _____
a. standardizing services
b. development of branches
c. market research
d. warranties
a
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Which of the following is NOT a characteristic of a functional strategy?
a. A functional strategy is developed and implemented at a lower level in the corporate hierarchy. b. A functional strategy has a shorter time horizon. c. A functional strategy is more broad and abstract when compared to higher level strategies. d. A business strategy may have many functional strategies.
Highpoint, Inc., is considering investing in automated equipment with a ten-year useful life. Managers at Highpoint have estimated the cash flows associated with the tangible costs and benefits of automation, but have been unable to estimate the cash flows associated with the intangible benefits. Using the company's 12% required rate of return, the net present value of the cash flows associated with just the tangible costs and benefits is a negative $282,500. How large would the annual net cash inflows from the intangible benefits have to be to make this a financially acceptable investment? (Ignore income taxes.)Refer to Exhibit 12B-1 and Exhibit 12B-2, to determine the appropriate discount factor(s) using the tables provided.
A. $20,000 B. $50,000 C. $28,250 D. $35,000
According to McKinsey, what percentage of customers look at product/service reviews when they intend to purchase something?
a. More than 60 percent b. 50 to 60 percent c. 30 to 40 percent d. Less than 30 percent
Bing Company's contribution margin income statement is presented below. Sales for the current period consisted of 7,500 units. Compute the company's break-even point in (a) units, and (b) dollars. Compute the margin of safety in (c) dollars and (d) percent.
