__________ is a lack of emotional involvement in the job and usually results in a failure to treat customers with care and concern

a. Apathy
b. Coldness
c. Robotism
d. Sympathy


a

Communication & Mass Media

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Aristotle said “The___________is the end and object of the speech.”

a. situation b. audience c. purpose d. content

Communication & Mass Media

Cognitive Theory refers to how one manages the information in his/her mind, which also affects his/her social behavior.

a. true b. false

Communication & Mass Media

Seth will probably experience his greatest anxiety during the adaptation milestone near the end of his speeches when he suddenly realizes everyone is looking at him

Indicate whether the statement is true or false

Communication & Mass Media

The mean is found by adding up all the data values and dividing that result by____.

A. the lowest data value B. the median C. the highest data value D. the total number of data values

Communication & Mass Media