When handling customer transactions by telephone, which of the following should be avoided?
A. Answering the telephone within three rings
B. Accepting the customer's first request as the primary motive for calling
C. Redirecting the customer to other staff members if necessary
D. Being discreet in giving any opinions solicited by the customer
B
When handling customer transactions by telephone, employees should not assume that the
customer's first request is the primary motive for calling. If the employee has answered the
call, it is important to find out quickly what is being requested.
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A subagent is an agent of both the principal and the agent
a. True b. False Indicate whether the statement is true or false
In the Citizens United v. Federal Election Commission case referenced in the text, regarding the constitutionality of corporate political expenditures, the U.S. Supreme Court:
a. upheld federal laws banning corporate independent expenditures on political candidates and also upheld the federal prohibition on the use of corporate treasury funds for electioneering communications or express advocacy. b. upheld federal laws banning corporate independent expenditures on political candidates but struck as unconstitutional the federal prohibition on the use of corporate treasury funds for electioneering communications or express advocacy. c. struck down as unconstitutional federal law banning corporate independent expenditures on political candidates but upheld the federal prohibition on the use of corporate treasury funds for electioneering communications or express advocacy. d. struck down as unconstitutional federal law banning corporate independent expenditures on political candidates and also struck down as unconstitutional the federal prohibition on the use of corporate treasury funds for electioneering communications or express advocacy.
Using the data from Table 8.3, what is the systematic risk for a portfolio with two-thirds of the funds invested in X and one-third invested in Y?
A) 0.88 B) 1.17 C) 1.33 D) 1.67
A feasible solution is a solution that satisfies all of the constraints
a. True b. False Indicate whether the statement is true or false