A "bill and hold" scheme is most likely to include:

A. Billing of items that are held by customers for future revenue production purposes.
B. Recording as sales items that the company retains as of year-end.
C. Selling items at substantial discounts near year-end.
D. Shipment of items to a customer beyond what the customer has ordered.


Answer: B

Business

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A) employee exchange B) dual compensation C) joint membership D) co-optation E) diplomacy

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Many banks and phone companies now charge fees for once-free services to ensure minimum customer revenue levels. This helps banks to ________

A) reduce the rate of customer defection B) make low-profit customers more profitable C) enhance the growth potential for each customer through cross-selling D) increase the longevity of the customer relationship E) focus disproportionate effort on high-value customers

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In creating a balanced scorecard, the extent of employee training on new processes would belong to which category of performance measures?

a. Learning and Growth b. Internal Business Processes c. Customer d. Financial

Business

W. Edwards Deming stressed improved quality as a means of improving a company's

a. efficiency and profits. b. product flow. c. reputation. d. customer base.

Business