A "bill and hold" scheme is most likely to include:
A. Billing of items that are held by customers for future revenue production purposes.
B. Recording as sales items that the company retains as of year-end.
C. Selling items at substantial discounts near year-end.
D. Shipment of items to a customer beyond what the customer has ordered.
Answer: B
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General Motors' executives work for a short time in some dealerships, and some dealership owners work in GM's dealer policy department. This strategy helps the company avoid conflicts with its dealers. This is an example of the ________ strategy
A) employee exchange B) dual compensation C) joint membership D) co-optation E) diplomacy
Many banks and phone companies now charge fees for once-free services to ensure minimum customer revenue levels. This helps banks to ________
A) reduce the rate of customer defection B) make low-profit customers more profitable C) enhance the growth potential for each customer through cross-selling D) increase the longevity of the customer relationship E) focus disproportionate effort on high-value customers
In creating a balanced scorecard, the extent of employee training on new processes would belong to which category of performance measures?
a. Learning and Growth b. Internal Business Processes c. Customer d. Financial
W. Edwards Deming stressed improved quality as a means of improving a company's
a. efficiency and profits. b. product flow. c. reputation. d. customer base.