An important customer showing up at a hotel that is fully booked and the reservation is missing would be placed in which category for managerial decision-making challenges?
A. Managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions.
B. Managers must make decisions quickly.
C. Managers need to analyze large amounts of information.
D. All of these.
Answer: B
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Companies should actively solicit feedback for the following reason(s):
A) dissatisfied customers tell many others thus creating negative ripple effects. B) on average, one customer in four is dissatisfied with some aspect of a typical transaction. C) only 5 percent of unhappy customers will complain to the company. D) All of the above are good reasons for getting corrective feedback.
The shortest possible time an activity can be completed realistically is called ________ time.
A. Optimal B. Crash C. Optimistic D. Accelerated E. Expedited
The acronym success is used in selling to help you remember the seven:
A. most frequently listed skills needed to be successful in sales. B. types of knowledge a salesperson needs to succeed. C. steps required to create a customer profile. D. steps to creating a successful sales presentation. E. mental stages of the customer purchasing process.
Which of the following items should not be included in a company's budget manual?
a. sample budgetary forms b. a statement of desired results of the budget c. a listing of budgetary activities to be performed d. financial statements for the upcoming fiscal year