Of the five dimensions of service quality, the ability to convey trust and build a customer's confidence in the quality of a service refers to ________.
A. reliability
B. responsiveness
C. assurance
D. empathy
E. tangibles
Answer: C
You might also like to view...
Answer the following statements true (T) or false (F)
1. Decorating the facilities is an example of strategic capacity planning. 2. One of the steps in the capacity planning process is to evaluate alternatives and select and implement the best short-term alternative. 3. A step in the capacity planning process is identifying new markets. 4. An option for a company that has excess capacity is to expand its facilities.
Syndicated research provides a company with primary data
Indicate whether the statement is true or false
Identify and explain the key components of a merchandiser's net income.
What will be an ideal response?
Owner's equity is increased by
A) cash B) revenue C) accounts receivable D) all are correct